Athul Baby

• Strong teamwork and troubleshooting skills.
• Patience, strong customer service skills.
• Outstanding customer service skills; takes initiative, anticipate needs and acts with the organization in mind.
• Possessing patience, persistence, transparency, honesty, communication skills, building working relationship, teamwork, and etc. qualities required to be a successful worker.
• Ability to learn quickly and adapt the new concepts, Capable of working under tremendous work pressure and meet the dead-lines with ease and efficiency.
• Good administrative skills and capable of handling confidential matters in its high spirit Able to take decisions with an overview of risk factors.

BAHRAIN OLYMPIC COMMITTEE (May 2020 – Sept 2022)
• Office 365 administration, Microsoft exchange, Symantec Endpoint, Active directory, MS Team, Skype for business, one drive, SharePoint.
• G-suite Administration
• Set up zoom meeting and Knowledge of troubleshooting events equipment such as sound system, TV, microphone, projector.
• Interact with leading IT companies and vendors.
• Administered data/voice networks and workstations (windows 10 Enterprise LTSC, Pro and Mac OS ) for 6 locations with 99.9%uptime. Provided 24/7 desktop support for 100+ employee workstations and interfaced with other remote Department helpdesk via phone, email and ManageEngine ticketing software.
• Attendance system (Bio star).
• Networking and IT hardware installation of new devices, troubleshooting of hardware, Optical networks, cabling, testing, computers, laptops,.
• IT Assets inventory management.
• Installation and configuring computer hardware components.
• Install or repair Windows computer with standardized applications and networking software, diagnosing, and solving problems.
• Performed computer repair, diagnostics, customer support and solutions for various problems, both hardware and software related.
• Maintained knowledge in troubleshooting hardware, software, peripherals, operating systems, and internal/ external connections.
• Maintained and Supported iPad Tablets, Android Tablets, and Windows Tablets.
• Set up auxiliary hardware equipment such as printers, scanners, and fax machines.
• Perform preventative and regular maintenance on computer systems and networks to ensure that they work optimally.
• Install the software on servers, PCs, and laptops and ensure that it is properly configured.
• Set up computer security measures (both hardware and software) to ensure that any internal or external threats are warded off.
• Offered technical support over the telephone or through user-generated tickets.
• Tested systems to make sure that they are working optimally.
• Ensured that any need for up-gradation is fulfilled on an immediate basis.

DEVERRA TECHNOLOGIES (Nov 2019 – May 2020, Present)
• Lead an IT team to design, configure and monitor server virtualization using Amazon Web Service (AWS) utilizing EC2 instance and other services and oversee the performance and health of the platform, and provide emergency on-call support.
• Proven architecture design Advanced level Expertise following best practises of respective cloud .
• Deep knowledge and experience on Security best practices, cost effective solutions and performance optimizations.
• Setup VPC, Managed Database Services, DNS, CDN, Storage, Serverless in AWS .
• Setup Static and Dynamic Hosting of all types of web applications including Php, wordpress, Fullstack etc.
• Highly expert in Apache, Nginx, Let’s Encrypt.
• DB administration and setup for MySql, MariaDB, PostgresQL
• Basic Shell Scripting, and good understanding of programming languages like Python, Java, C, C++.

Bachelor of Engineering (B.E.) – Computer Science June 2013 - July 2017
College of Engineering Adoor
Pre - University College 2011 - 2013
St. Sebastian’s HSS Koodaranhi
High School Diploma 2010
St. Sebastian’s HSS Koodaranhi