Avp Group Operation Support - Manama, البحرين - Talent Pal

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Manama, البحرين

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Fatima Al Khalifa

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Fatima Al Khalifa

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13557-AVP Group Operation Support:


Experience:12-19
Posted:11 Sep,2023
Location:Bahrain Job Title: AVP Group Operation Support- Location: Bahrain
Job Purpose:

  • To contribute to Group Operations capability through the successful delivery of organisational change focused on Digitising Cash Management and Trade Finance which delivers a standard operating model for operational activities across the Group that is capable of being consistently and accurately measured and which supports the long term objectives of the organisation.
  • The job will primarily be focused on identifying and delivering change projects related to digitising Group Transaction Banking Products and Services and creating a unified target operating model for the Group's operations, simplify operational activities and deliver cost savings or efficiency opportunities across those operational activities that support the delivery of the Group's products and services. The job holder will need to exhibit a can do attitude, a zealousness for delivering change and a passion for challenging the status quo.
  • The job holder will be expected to work with Operations management and other stakeholders to ensure that change programmes are aligned to the Group's strategic objectives whilst managing risks to within the established Group risk appetite.

Key Responsibilities & Accountabilities

  • Managing and contributing to the strategic changes relating to the end to end processing of Cash and Trade Finance products specifically relating to the Group's Digitisation strategy.
- implementation of Operational Process Improvement initiatives using recognised industry concepts e.g. Project Management, Lean / Six Sigma across a variety of products, services and channels,

  • Workshopping of new processes along with documenting the changes for governance
- development and deployment of relevant Key Performance metrics to drive a consistent, rigorous and on-going assessment of the Group's operational capability,

  • Completing Project documentation and tracking key deliverables
  • Building and deploying standard business Key Performance Indicators (KPIs)
  • Contributing to the development of a Target Operating Model for Group Operations
  • Developing and deploying tools and techniques to identify what changes in processes, procedures and practices are needed to support the strategic objectives of the Group.
  • Managing the transition of change within the business

Key Activities:


  • Assessing management information reports, identifying risks and issues and briefing senior managers on major implications for change projects
  • Identifying the impact on KPI's of change and what this will mean for BAU activities
  • Managing and delivering change initiatives
  • Embedding Lean / Six Sigma concepts within operational teams
  • Working with operational managers to embed changes within the business.
  • Visiting work places to meet staff and user groups to discuss change issues and encourage and motivate them to embrace change and realize benefits
  • Communicating with Senior Managers to keep them up to date with progress, issues and developments in change programmes, providing appropriate briefings to enable

Education & experience

  • Finance, banking, accounting, business or risk management degree or qualification.
  • Lean / Six Sigma qualification
  • Qualified Project Manager
  • 10 years of experience in GTB products (Cash and/or Trade) as well as organizational change management, business analyst or project manager role, leading business process transformation at least some of which is related to the introduction of new technology

Knowledge

  • Excellent understanding of Banking segments, products, services, operations, and technology gained from hands on experience in operational and change related roles.
  • Familiarity with and exposure to Change Management Methodologies
  • Strong knowledge of Microsoft Office Software including Visio
  • Ability to develop and deliver presentations as well as Project documentation e.g. Business Cases, Progress Reports etc.

Competency

  • Business Acumen
  • Understands and utilises knowledge of the business, economic, financial and industry factors impacting to enhance the business model, explore opportunities and create value for the Bank.


  • Customer Centricity

  • Operates with a customerfirst attitude and generates and leverages deep customer insights to expand 's customer base and develop longlasting and productive customer relationships.


  • Leadership

  • Creates and nurtures an open, energizing and high performance culture engaging, enabling and empowering Talent to be the best they can be and support the Bank's business goals.


  • Transformational Management

  • Encourages and inspires self and others to continuously seek opportunities for new, novel and innovative ways to solve organizational problems, create value and realize opportunities.


  • Collaboration & Integration

  • Facilitates crossfunctional inte
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