Accounts Receivable - Manama, البحرين - Wyndham Hotels & Resorts

Wyndham Hotels & Resorts
Wyndham Hotels & Resorts
شركة تم التحقق منها
Manama, البحرين

منذ أسبوع

Fatima Al Khalifa

تم النشر بواسطة:

Fatima Al Khalifa

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وصف
Wyndham Hotels & Resorts is now seeking a Accounts Receivable to join our team at Ramada Hotel & Suites By Wyndham Amwaj Islands,Bahrain


Job Summary:


The Accounts Receivable is responsible for ensuring proper review, timely processing and communications of all guests billing and the collection thereof, in accordance with the Wyndham Hotels & Resorts policies and procedures.


Education & Experience:


  • High School diploma or equivalent required.
  • At least one year of progressive experience in a hotel or related field preferred.
  • College course work in related field helpful.

Physical Requirements:


  • Flexible and long hours sometimes required.


  • Sedentary work

  • Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:


  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to crosstrain in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Fundamental Requirements:


  • Provide customers with accurate and timely invoices, statements and schedules.
  • Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor.
  • Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt writeoffs.
  • Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.
  • Implement credit training in operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing.
  • Monitor and prepare financial reports in accordance with Wyndham's requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc.
  • Attend and contribute to periodic meetings (preconvention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency.
  • Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
  • Ensure overall guest satisfaction.
  • Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
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