Customer Contact Advisor - Manama, Capital Governorate

Job summary

We are looking for a Customer Contact Advisor to provide high-quality customer care support to customers via telephone. The primary objective is to ensure customer satisfaction by addressing inquiries, fixing service appointments, problem-solving, and providing relevant reminders.

Responsibilities

• Provide efficient and accurate telephone support to customers regarding their inquiries, service appointments, problem-solving, and relevant reminders.
• Update the CRM database with the information obtained during customer calls to ensure accurate and up-to-date records.
• Engage in cross-selling, up-selling, and marketing activities for the company's services and products.
• Meet the individual targets set by the department to contribute to overall business objectives.
• Maintain strict confidentiality of customer's personal information obtained during interactions.
• Guide walk-in customers and provide a pleasant showroom experience to enhance customer satisfaction and encourage repeat business.
• Generate and submit progress reports regularly and as required by the department.
• Ensure compliance with all quality standards, processes, procedures, and policies at all times.
• Implement relevant requirements of the Environment, Health, Safety & Quality manual in daily activities.
• Perform any other job-related duties as assigned.

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and problem-solving
• Proficient in using CRM software to update and maintain customer information accurately.
• Time management and organizational skills
• Ability to maintain confidentiality and handle sensitive customer information with discretion.

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