Franchise Hotel - Manama, البحرين - Crowne Plaza
وصف
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates.
IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.About Us
At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.
- Dare to Connect:
- Dare to make the first move
- Adapt to the moment
- Relate to the business
- Enable quality downtime
Your day to day:
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s primary contact for servicing the computer hardware you'll manage and monitor all computer hardware and make systems are installed properly and working efficiently
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Keep up to date with all approved systems and technology including
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Computer Hardware systems and devices including PC LAN technology
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Software operating and utility systems
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Front Office and Accounts Receivable Property Management Systems
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Interfaces to and from Front Office Property Management Systems and other Systems
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Back Office Accounting Systems
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PC and LAN based Office Automation products
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Internal and External Electronic Mail / Facsimile / Scanner software and communication
tools
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Point of Sale Systems
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Call Accounting
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Cabling
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Hub / Switch Management Systems
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Assist and Support Electronic Door Locking Computer System
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Computer Virus protection:
- Hotel IT Security and Firewalls**
Maintain an uptodate list of all computer hardware and software at hotel
Monitor the performance of the systems and maintain log book of performance
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Understand all standards and customized features and functions of the Hotel front office system
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Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
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Maintain uncompromising data and physical security standards
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Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
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Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader
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Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
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Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
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Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
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Ensure all hotel policies and information security comply with standards
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Investigate and report software problems to the vendor, or to the Support Centre
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Identifying colleagues to train user on systems
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Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
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Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
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Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
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Select suitable Software/Hardware vendors for the hotel
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Collaborate with other departments to ensure all IT related items meets the various Audit requirements
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Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
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Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensures all necessary settings are properly configured on the computing systems, hardware and servers
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Run routine software/hardware inventory check and report the status to hotel management team
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Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
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Take preventive measures to foresee, identify and analyse the potential system performance issues
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Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
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Train employees to enable them to take responsibility during the absence of IT colleagues
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Be primary contact with all computer-related external vendors
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Install and test corporate approved program changes to the hotel computer system(s)
- **Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards
What we need from you
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Diploma or Vocational Certificate in Computer Science or IT or related field
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1 years' related experience or with computer set-up and troubleshooting
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Working knowledge of networks and operating systems and databases
- **Strong ana
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