Operations Disatcher - Tubli

Job summary

Assign deliveries to couriers based on schedules and route plans ensuring efficient and timely service Monitor and track delivery status proactively addressing any issues or delays that may arise Supervise riders drivers to ensure adherence to safety best practices during the handling and transportation of shipments Receive and respond to emergency non-emergency calls assessing situations prioritizing calls providing appropriate instructions or assistance Coordinate schedules routes in the most effective manner optimizing efficiency minimizing delays Inform field units about new orders changes traffic updates Maintain accurate up-to-date call logs data using MyDP Portal relevant tracking systems Provide reports updates upper management performance operational metrics notable incidents Collaborate departments customer service logistics seamless operations customer satisfaction Continuously monitor improve operational processes enhance efficiency meet service level targets Knowledge skills High school diploma equivalent additional relevant certifications training Strong organisational multitasking skills handle high volume calls tasks simultaneously Excellent communication verbal written Proficiency dispatching software tracking systems tools Sound decision making abilities assess situations prioritise calls effectively Familiarity geographical areas routes optimise delivery plans Ability remain calm composed high pressure situations manage emergencies Strong attention detail accuracy maintaining records documentation Flexibility working hours dispatching shift work on-call weekly monthly report management MyDP System Dashboard Control Pick time vital operational element Weekly Monthly Targets OFD Volumes Planning Strategies set High Low seasons Job Type Full-time Pay BD BD month

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