Front Office Supervisor - Manama, البحرين - the Grove Hotel and Conference Center

وصف

Front office supervisors can play an important role in creating a positive customer experience by ensuring that the front desk is well-staffed and equipped to handle customer requests.

• Ensuring that company policies and procedures are followed by all staff members
• Greet and welcome guests upon arrival, provide prompt and professional service in line with company standards
• Handle all guest checkins/checkouts, room reservations, changes, and cancellations
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Effectively handle guest complaints and refer to the appropriate manager as needed
• Maintain uptodate knowledge of hotel products, services, policies, and procedures
• Balance and reconcile cash drawer on a daily basis, prepare deposits, and maintain accurate records
• Monitor and order office supplies as needed
• Train new front office staff members on company policies and procedures
• Assist other departments as needed, including but not limited to housekeeping, engineering, and food and beverage
• Adhere to all safety and security policies and procedures
• Perform other duties as assigned by management
• Ensure that the front office area is clean, organized, and stocked at all times

• Manama: Reliably commute or planning to relocate before starting work (required)