الوظائف الحالية المتعلقة بـ IT Assistant Manager - Manama - Nordic Holdings

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  • IT Assistant Manager - Manama - Nordic Holdings

    Nordic Holdings
    Nordic Holdings Manama

    منذ شهرين

    وصف

    Join immediately

    Key Responsibilities

    • Manage, monitor, and maintain core hospitality and corporate systems, ensuring reliability, performance, and security.
    • Act as a systems supervisor to ensure staff especially HODs and Managers fully utilize the available functions and features.
    • Provide training, guidance, and support to improve system adoption and usage.
    • Maintain documentation of system architecture, procedures, and best practices.
    • Identify opportunities to embed AI tools and automation across departments to improve workflows, reporting, and decision-making.
    • Implement and manage AI-driven solutions, including ChatGPT, LLM-based tools, and AI agents.
    • Partner with stakeholders to design and deploy practical AI applications in hospitality and real estate operations.
    • Oversee and guide the IT support team (currently 2 IT Assistants) responsible for day-to-day network operations, troubleshooting, and maintenance.
    • Ensure best practices in the design, configuration, and monitoring of LAN, WAN, WLAN, and firewall systems.
    • Provide direction and escalation support for complex issues, while empowering the team to execute operational tasks.
    • Maintain high standards of network performance, security, and reliability across all properties.
    • Review and validate network documentation, procedures, and incident reports prepared by the team.
    • Ensure all systems adhere to industry standards and regulatory requirements.

    • Oversee the installation and maintenance of high-density Wi-Fi solutions, ensuring robust and seamless internet access for guests and staff.

    • Collaborate with vendors and internal teams to integrate and support hotel-specific systems, including Property Management Systems (Opera Cloud PMS), Point of Sale (POS)(Symphony Cloud) systems, and other hospitality applications (FMC Material Control).

    • Configure and manage firewalls to protect network integrity, implementing security policies to safeguard sensitive data and prevent unauthorized access.

    • Utilize network monitoring tools to proactively identify and resolve issues, ensuring minimal downtime and optimal performance.

    • Maintain comprehensive network documentation, including configurations, procedures, and incident reports.

    • Ensure all network systems adhere to industry standards and regulatory requirements, implementing best practices for network security and performance.

    Job Type: Full-time


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