Reservation Sales Agent - Manama, البحرين - Gulf Hotel Bahrain Convention and Spa

Gulf Hotel Bahrain Convention and Spa

شركة تم التحقق منها

Manama, البحرين

منذ 3 أيام

تم النشر بواسطة:

Fatima Al Khalifa

beBee Recruiter

Arabic Speaker

Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks.
Ensures the highest possible occupancy without overbooking according to set Procedures regarding:

v Early departures

v Extension of stay (to update the reservation chart)

v Record of cancellation and no-shows

v Confirmation

Prepares and files reservation slips according to established procedures, ensuring that all pertinent information have been recorded, periodically inspects slips to ensure that additional details and changes for guests have been noted.
Achieve performance targets (sales, callhandling and quality) as set out by the Market Manager and Team Leaders
Track all reservations onrequest and provide the customer with a timely and efficient response.

Making reservations on the phone:

making our client profitable by achieving sales/ call targets working as part of a team, to ensure that all customers receive a high quality service.

Updates correspondence on reservation revisions, cancellations, follow up letters and deposits; updates the reservation chart.
Maintains reservations rack as a crosscheck to reservations correspondence file
Attends to inquiries, complains and requests regarding reservations and refers problems to Front Office Manager/Reception Supervisor
Coordinates with Guest Relation Officer/Reception Supervisor on prior blocking on suites reservations and registration of returning guest and/or VIP's
Keeps record of all letters/telexes/LPO's on the register and pass it to the Front Office Cashier Supervisor
Contacts corporate companies to obtain approval for companycharged accounts before the sponsored guest checks out
Handles such details as preparing meal coupons for those reservations with meal requirements
Ensures the maintenance and completeness of records regarding reservations
Follows up status of group reservations through the telephone or letters specifying requests for deposits and/or cancellations of reservations during tight periods.
Maintain files of travel agencies containing all booking orders and various Correspondence pertinent to reservations made
Performs any other duties as may be assigned by the Front Office Manager/Reception Supervisor

Lead SPA Therapist