IT Support Analyst - Manama, البحرين - DHL

DHL
DHL
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Manama, البحرين

منذ أسبوع

Fatima Al Khalifa

تم النشر بواسطة:

Fatima Al Khalifa

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وصف

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?


A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist


ROLE PURPOSE:


To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs).


To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region.


  • Supporting hardware and software inside DHL Bahrain organization

YOUR TASKS:


  • Provide hardware and software support to users of desktop PC equipment. Escalate issues as necessary to System Administrators.
  • To respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
  • Maintain the update asset inventory system.
  • To ensure the functionality and accessibility of all peripherals ( such as scanners, desktop and printers ) plus hand help units.
  • Monitor day to day all aspect of the system security as per DHL IS security Standards. Make immediate escalation/action as necessary to prevent a breach of security or loss Of information.
  • To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
  • Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.
To support business growth by providing market leading IS tools, process while reducing unit costs.

  • To ensure all IT related systems & peripherals are implemented with the minimum disruption to the business
  • Ensure that all IT services are delivered according to Service Level Agreements with the business managers
  • Ensure that Hub's & Gateways complies with the Security standards as described in the Information Asset Security Standards.
  • Review technological advances in the industry with the purpose to be able to provide the company the most cost effective solution and the customer a premium service to enhance DHL's position in the market place.
  • Support need to cover 365/24/
  • Telephone night support 365/24/7.

YOUR PROFILE:


  • Degree in Computer Science or equivalent to it.
  • Minimum 2 years' experience in support position
  • DHL product/services knowledge
  • Written & spoken communication skills
  • Communications skills
  • Exercising judgment in determining time, place and/or sequence of operations.
  • Customer Orientation
  • Fluent in Written and spoken English. Arabic speaking or other languages an advantage.

OUR OFFER:


  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.
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