Telesales Specialist - Manama, البحرين - DHL

DHL
DHL
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Manama, البحرين

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Fatima Al Khalifa

تم النشر بواسطة:

Fatima Al Khalifa

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Telesales Specialist


Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.

Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL).

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for
Telesales Specialist in
Bahrain. In this specific position, you will be responsible to develop and administer tele sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for small and mid-sized customers in line with business strategy, financial objectives, Group guidelines and policies

Join us in connecting people and improving lives

**In this Telesales Specialist position

  • You will administer tele sales plans and inbound/ outbound call processes for small to midsized accounts
  • You will be responsible to win, retain and develop customers to achieve assigned sales targets
  • You will have to respond to inquiries, resolve problems, promote and sell products/ services, and/ or enter or confirm sales
  • You will have to understand nature of customer needs and recommend solutions/ alternative products or services using knowledge of product/ services and industry
  • You will be responsible to close business by connecting a customer need with a DHL solution
  • You will handle nonroutine customer situations requiring deviation from standard call flow or research according to customer response
  • You will build rapport and trust with customers by being informed about their business and market
  • You will support customer retention by regularly calling to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
  • You will collect customer and market information to build a customer prospect database
  • You will have to draft implementation plans and achieve smooth execution of campaigns supporting acquisition and retention programs
  • You will develop relationships with new clients by prospecting and responding to business development needs
  • You will have to document, communicate, and update department procedures
  • You will evaluate impact of communications and messaging on tele sales business metrics
  • You will have to make minor changes to resolve issues in existing systems and processes to enhance daytoday activities, some of the problems may not be clearly defined and may require analysis
  • You will have to conduct negotiations with external parties to reach acceptance of complete proposals and programs

Now, here's what we need from you

  • More than 4 years of experience or a fresh graduate in a related field.
  • Excellent communicator in English and Arabic both written and oral.
  • Bachelor's Degree or equivalent experience/qualification
  • Deep knowledge of forwarding business.
  • Strong analytical skills.
  • Experience of working with Saudi customs.
  • Good knowledge of market.

We offer:


  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

Why join DHL Global Forwarding?


Our
TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.

The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,
when people think of forwarding; we want them to think DGF because we have:

  • The
    largest global network with more than ~30,000 passionate employees
  • The most
    efficient processes and
    fastest response times:
  • The
    best solutions and
    best customer service

Our Vision:
The Logistics Company for the World.


Our Mission:
Excellence. Simply Delivered.


Our Purpose:
Connecting People, improving lives.


Our Values:
Respect & Results


Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility

  • DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._
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