MARJEL SANTIAGO

As a highly detailed and quality driven administrative professional with more than twelve years of medical front office experience, I thrive on delivering remarkable patient care in a fast-paced clinical setting. I’m eager for the opportunity to bring my relationship-focused approach.

During my job tenure at Elite Medical Center, I was responsible for a wide variety of tasks including answering phones, managing patient scheduling, greeting patients, verifying forms, managing medical records, negotiating and dealing with insurance companies to be part of a network provider. With my extensive experience in handling insurance claims, I am well versed in the verification process and am deeply familiar with ICD 10 and CPT codes. I was also responsible for managing insurance bank reconciliation and collecting payments.

It’s clear that you’re looking for someone who thrives in a fast-paced clinical environment, and is capable of anticipating needs and exceeding expectations of both physicians and patients. I am adept at balancing multiple tasks while demonstrating top level organization and communication skills.

Thank you for your time and consideration. I’m looking forward to learning more details about your company. I believe my extensive technical skills and commitment to fostering patient relationships will allow me to provide exceptional service to the company, staff and patients supporting the practices continued success.

ACCOUNTANT – ELITE MEDICAL CENTER                                                            JULY 2023 TILL PRESENT

Manage all accounting transactions. Compare taxes and prepares taxes return. Prepare monthly report such as income, expenses, profit and loss. Reconcile accounts payable, accounts receivable, depositing daily revenue, insurance claims reconciliation and handling petty cash. 

MEDICAL RECEPTIONIST / INSURANCE COORDINATOR – ELITE MEDICAL CENTER   NOV 2018 – JUNE 2023

Serve as a point of contacts for patient before and after appointments, recording and tracking files as necessary. Securely gather patient information and enter in digital and physical database for reference. 

INSURANCE COORDINATOR/RECEPTIONIST (MIDDLE EAST MEDICAL CENTER) OCT 2013 – OCT 2018

Responsible for communicating with different departments and employee. Ensure to be organized to keep track all the information and paperwork for processing claims and reconciliations. Handle patient inquiries and complaints and provide quality customer service. Have a strong background in insurance and excellent customer service.

ALHILAL HOSPITAL (RECEPTIONIST/CUSTOMER CARE COORDINATOR) FEB 2011 – SEPT 15, 2013

Responsible for providing the highest customer service to patients by responding to their inquiries and resolving their complaints and maintaining satisfied patients.

IGO LINE GARDEN LLC (RECEPTIONIST)                                                                    MAY 2008 – Feb 15, 2011

             Ensure the front desk, welcome guests positively, and executes all administrative task to the highest quality standards.

WAITRESS – ROUGES SPORT BAR - PHILIPPINES                                   May 2004 – April 2008

          Greeting and serving customer, providing detailed in menus, multi-tasking various front of the house duties and collecting bill.

CHECKER - SM DEPARTMENT STORE                                                       September 2003 – March 2004

      Engage with customers with proper greeting and composure all throughout the transactions. Securing all the item is correct and tally with the receipt. 

M.S. Enverga University Foundation INC. – Candelaria Quezon Philippines

I am geared with necessary knowledge, skills, and attitude to provide quality service in any industry.

Meeting the demands locally and globally.

PROFESSIONAL DIPLOMA IN NURSING ASSISTANT With Special Award (Top 2) AUG 2022 – JAN 2023

FILIPINO INSTITUTE – MANAMA BAHRAIN

Have the knowledge and understanding of the concept of general patient care with proper clinical training.