Moustafa Soliman

In Charge of government Segment, sports clubs and Sports Federations • In Charge of Bahrain Corporate and Saudi Market . • Introduce the leisure activities model to the corporate accounts with large employees base • Manage a portfolio of accounts for which I'll be responsible for their production, conversion of bookings along with the client’s overall product knowledge • Position the Hotel over and above competitors, monitoring competitors’ activities and rate positioning. • Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re- evaluate rates where applicable •Creating special offers and promotions dedicated to the government segment with specifics of the national holidays • Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm. • Preparation reports (Daily – weekly – monthly ) • Achieve the target . • Preparation Sales action Plan . • Respondsto and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Ensures employees understand expectations and parameters & Observesservice behaviors of employees. • MOD Participation

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Bachelor of Social Work