Mubeena Baig

Over 14 years of client-centric service experience.

Highly flexible and adaptable to dynamic environments.

Strategic planner and task executor.

Exceptional communication and interpersonal skills.

Highly organized and effective multitasking abilities.

Fluent in spoken and written English.

Fluent in spoken Urdu and Hindi.

Mana Trading Canada Inc., Toronto, CA — Office Manager

March 2014 - April 2018

Maintained office operations by organizing the provision of services and procedures such as correspondence, documentation, and filing.

Created improvements in the efficiency and delivery of clerical services provided by staff through coaching seminars and training sessions. 

Managed staff productivity and fulfillment of deadlines in order to maintain company standards. 

Vertex Customer Management, Toronto, CA — Customer Care Specialist

March 2013 - March 2014

Team agent for Hydro One Limited, a Canadian electricity transmission and distribution service.

Handled a multi-line switchboard and operating system such as SAP and CISCO. 

Responded to calls assisting clients with utility queries such as billing, accounts, service disruptions and relocations.

Handled emergency calls during disruption of service using a customized computing software to dispatch field officers.

Resolved customer complaints and issues in order to achieve seamless provision of services.

The Brick, Toronto, CA — Senior Customer Service Representative/ Administrative Personnel

September 2009 - March 2013

Completed daily administrative and clerical duties; handled a multi-line switchboard and company wide electronic correspondence.

Assisted customers with purchase orders, delivery, and service inquiries.

Performed clerical duties such as filing of purchase orders, inventory management, office supplies orders and staff meetings. 

Handled all types of payment/refund transactions; opening and closing procedures including cash handling.

Set priorities on a monthly agenda for review and discussion with managers during staff meetings.  

Resolved customer complaints for customer satisfaction and created a roster of returning clients. 

One Contact Inc., Toronto, CA — Customer Care Agent

September 2008 - August 2009

Outsourced client care agent for Wells Fargo Bank of California, United States.

Assisted and created awareness campaigns for clients in regards to rewards and promotional programs; as well as general credit card inquiries.

Assisted in resolving problems and issues impacting clients regarding their rewards and credit accounts.

The FSA Group, Toronto, CA — Customer Care Representative/ Administrative Assistant

May 2008 - August 2008

Successfully handled a multi-line switchboard to direct clients within a multi-level marketing agency. 

Performed administrative duties such as scheduling appointments, providing information, and assisting in client queries via phone and email. 

Metro Inc. Drug Basics, Toronto, CA — Pharmacy Technician

March 2004 - March 2008

Received and entered medication orders and prescriptions; prepared labels and calculated quantities for pharmacists to dispense.

Maintained records entering and filing physicians’ orders and prescriptions.

Managed inventory of medication and over the counter merchandise.

York University, Toronto, CA — Bachelors in Health Studies (BHS)

September 2008 - December 2013

Specialization in Health Management.