Zarifa Bazarova

As a seasoned professional, I have successfully navigated through roles encompassing customer experience management, sales and marketing, property management, office administration, and quality assurance. My journey has equipped me with versatile skills, including adept leadership, effective negotiation, exceptional communication, and efficient time management. I take pride in my ability to foster positive relationships with people and excel as a mentor. With 16 years of dedicated service in customer-oriented roles, I bring a wealth of experience to any team. Moreover, my extensive experience includes catering to the distinct needs of HNW, and UHNWI.

1-Customer Experience Manager

SR360 May. 2021 – Present, Bahrain Real Estate Services. 

Achievements: 

 Successfully cultivated and nurtured lasting relationships with High Net Worth (HNW) and Ultra High Net Worth Individuals (UHNWI), resulting in enhanced customer loyalty, personalized service delivery, and consistent satisfaction. 

 Successfully elevated customer satisfaction ratings by implementing targeted initiatives, resulting in a notable increase in positive feedback and reduced complaint instances. 

 Innovatively introduced a Mystery Shopper program, leading to valuable insights into customer experiences and facilitating data-driven improvements. 

 Orchestrated the enhancement of the quality management system, resulting in streamlined processes and an overall boost in service efficiency. 

 Implemented cost-effective strategies that led to optimized operational expenses while maintaining a high standard of customer service. 

 Strategically analysed market trends and customer data, driving the development of innovative solutions that capitalized on emerging opportunities. 

 Spearheaded training and motivation programs that significantly improved team performance and fostered a culture of continuous improvement. 

 Ensured compliance with legal standards and regulations, minimizing potential risks and ensuring a safe and legally compliant work environment. 

 Sales Manager Awal Plastics Signage Company Jan. 2018 – April. 2021, Bahrain 

A world-class signage company in the Middle East. 

Achievements:

 Successfully expanded the company's client base by proactively conducting thorough market research, resulting in a 10% increase in sales opportunities and revenue growth. 

 Demonstrated exceptional networking and outreach skills, consistently securing new sales prospects through strategic cold calls, networking events, and leveraging social media platforms. 

 Played a pivotal role in strengthening client relationships by effectively listening to client needs and concerns, resulting in a 60% increase in customer satisfaction and repeat business. 

 Delivered compelling and informative presentations on products and services, leading to a 40% rise in successful conversions during client meetings. 

 Streamlined stock availability for sales and demonstrations, ensuring seamless customer experiences and reducing lead time by 10 % etc. 

 Made significant contributions to the company's brand visibility and recognition by actively participating in trade exhibitions, conferences, and industry events, leading to a 25% growth in brand awareness. 

 Maintained meticulous sales and performance records, facilitating accurate analysis and data-driven decision-making, which contributed to improvement in overall sales strategy. 

Guest Relations Executive Four Seasons Hotel 7* Dec. 20115 – Dec. 2017, Bahrain Hospitality. 

Achievements: 

 Elevated Guest Satisfaction: By warmly welcoming arriving guests and bidding them a memorable farewell, I have significantly contributed to consistently positive feedback and heightened guest satisfaction scores. 

 VIP Guest Management: Through meticulous evaluation of arrival lists and supervision of VIP guest arrivals and departures, I have consistently delivered personalized and exceptional service to our esteemed VIP and VVIP guests.

  Personalized VIP Care: I have effectively addressed the queries and concerns of VIP guests, providing prompt and attentive responses to meet their needs and exceed their expectations. 

 Exemplary SOP Adherence: My dedication to delivering top-quality service as per Standard Operating Procedures (SOP) has contributed to maintaining the hotel's reputation for excellence. 

 Protocol and Treatment: Ensuring the correct protocol and treatment for high-profile VIP guests, I have demonstrated a keen understanding of their preferences, ensuring a seamless and memorable stay. 

Reception / Front Office Supervisor Dedeman Silk Road Hotel 5* Nov. 2012 – Nov. 2015, Uzbekistan Hospitality. 

Achievements: 

 Enhanced Guest Satisfaction: Through warm greetings and attentive inquiries, I consistently created a welcoming atmosphere, resulting in improved guest satisfaction scores and positive feedback.

  Efficient Reservation Management: Skilfully informed guests about services and accommodation rates, facilitated reservations, and promptly managed cancellations, minimizing confusion and optimizing occupancy rates. 

 Guest Relationship Building: By cultivating strong relationships with guests and addressing their concerns courteously, I contributed to a comfortable and free environment, enhancing the hotel's image and reputation. 

 Accurate Record-Keeping: I meticulously maintained comprehensive and organized records of guest room bookings and bills, ensuring accountability, efficient billing, and facilitating future reference. 

 Front Desk Organization: Through diligent document arrangement and maintaining a clean front desk area, I upheld a professional and organized image, fostering a positive impression for guests.

EDUCATION bachelor's degree, Linguistics 2003 – 2007 World Languages University, Uzbekistan/Tashkent GPA: 3.5 (89.5%) Excellent with Honor Degree