Mahmoud Ali

WORK EXPERIENCE

Ritz Carlton Hotel & Spa ,Kingdom of Bahrain , Rooms Division Department 

                    (from 1 Apr 2014 up to September 2022)

• Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts, and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in
• Other duties as required

- Handle additional duties as needed by guests or management.

Supervise front desk operations during assigned shift including

-   Maintenance of guest information
Maintenance of information about local events   

 Compile occupancy statistics

 Assisting with complaints
  Supervise cashiering activities during shift including:

  Cash handling and banking procedure
Dealing with irregular payments
    -  Instructing staff in credit policies and facilities 
 Instructing staff in cash security procedures  

 Supervise the cashiering system

2000-2004      Ain Shams University       Cairo, Egypt

    Faculty of Commerce,  Accounting Dept.

    Grade:pass