mahmoud Soliman

Dear Hiring Manager,

 With over 15 years of experience in hospitality leadership, I have consistently driven operational excellence, revenue growth, and exceptional guest satisfaction. My career is built on empowering teams, optimizing processes, and delivering measurable results—all while fostering a culture of collaboration and high performance. Throughout my roles, I have successfully supported strategic business initiatives by aligning team efforts with organizational goals. For example, by implementing targeted upselling strategies and cost-control measures, I contributed to maximizing profitability across Front Desk, F&B, and Conference operations. My ability to analyse data and implement corrective actions has led to improved departmental performance and enhanced guest experiences, reflected in higher online ratings and stronger stakeholder relationships. Beyond metrics, I am passionate about developing people. Whether through training programs, performance-focused leadership, or creating efficient workflows, I have guided teams to exceed expectations. My multilingual skills and adaptability allow me to connect with diverse guests and colleagues, ensuring seamless service delivery even in high-pressure environments. I am eager to bring my blend of strategic vision, operational expertise, and people-first leadership to a forward-thinking organization committed to excellence. I welcome the opportunity to discuss how my skills can contribute to your team’s success. Thank you for your time and consideration. Best regards, Mahmoud Soliman

With over 15 years of experience in hospitality leadership, I specialize in driving operational excellence, revenue growth, and guest satisfaction through strategic team leadership and process optimization. My expertise includes:

Revenue & Profitability: Boosted departmental performance by up to 20% through upselling strategies and cost-control measures.

Guest Experience: Elevated online ratings (e.g., TripAdvisor) by streamlining operations and enhancing service standards.

Team Development: Mentored 50+ staff, improving productivity and retention.

🎓 Hospitality Management Program
Wyndham University (2024) - Focused on modern hotel operations, revenue optimization, and leadership strategies

🎓 Level 4 Diploma in Hospitality Leadership
CTH (UK Accredited) - Specialized in departmental P&L management and guest experience excellence

Executive Hospitality Training:
🏨 Harvard Professional Development:
• Leadership in Service Organizations
• Hospitality Budgeting & Cost Control
• Change Management for Hotels

🏨 IHG Academy Certifications:
• Certified "Train the Trainer" (Hospitality Focus)
• Loyalty Program Champion

Foundation:
🎓 Bachelor's Degree
University of Art - Applied creative solutions to hospitality service design

Why This Works for Hospitality Roles:

Industry-Specific Focus - Only includes hospitality-relevant education

Skill Alignment - Highlights operational, financial, and leadership training

Prestige Indicators - Features recognized programs (Harvard, IHG, CTH)

Career Progression - Shows continuous professional development