ROSE ANN CASTRO

Dedicated and results-driven Store Shift InCharge with over 9 years of experience in Hospitality Industry. Proven track record of managing daily operations, leading teams, and delivering exceptional customer service. Skilled in training and mentoring staff to achieve operational excellence and foster a collaborative work environment. Strong problem-solving abilities, with a focus on improving efficiency and maximizing productivity. Committed to maintaining high standards of quality and safety while ensuring compliance with company policies and regulations.

•  Starbucks Store Shift In charge  2015 - 2024
• Sitel Philippines inc. Email Support Representative 2013 - 2014
• MCLINK COPY SERVICES PHILIPPINES INC. Outdoor Sales Representative 2011 - 2013
• Stickerworks Graphic Artist & Decal Installer 2009 - 2011

• 2010 - 2014 BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT COLLEGIO DE STA. TERESA, QC
• 2009 - 2011 MARKETING IN HOSPITALITY & TOURISM MANAGEMENT Sprott-Shaw Community College, Canada