- Every 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
- Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
- In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months
- On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actions
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
- Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
- Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- A relevant supervisory/management certificate/diploma or degree
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Front Office Supervisor
منذ أسبوعين
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Front Office Supervisor
منذ 6 أيام
Hilton Manama, البحرينA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · **What will I be doing?** · As a Front Office Supervisor, you will oversee the front offic ...
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Front Office Supervisor
منذ أسبوع
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منذ أسبوع
the Grove Hotel and Conference Center Manama, البحرينFront office supervisors can play an important role in creating a positive customer experience by ensuring that the front desk is well-staffed and equipped to handle customer requests. They can also be responsible for training other employees on how to provide excellent customer ...
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Front Office Supervisor
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Front Office Supervisor
منذ يوم
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S Hotel Bahrain Manama, البحرينFront Office Supervisor Qualification: Need experience Must be in Bahrain Immediate joining Location : Bahrain · Experience · 2 to 10 years · Qualification Level · Diploma; Graduate · Job Function · Secretary / Front Office · Skillset · Supervising, Good communication skills · Co ...
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Front Office Supervisor
منذ 5 أيام
Hilton Manama, البحرين OTHERA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Office Supervisor, you will oversee the front office ac ...
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Front Office Supervisor
منذ 5 أيام
Hilton Manama, البحرين OTHERA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Office Supervisor, you will oversee the front office ac ...
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Reservation Sales Agent
منذ 5 أيام
Gulf Hotel Bahrain Convention and Spa Manama, البحرينArabic Speaker · - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. · - Ensures the highest possible occupancy without overbooking according to set Procedures ...
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Reservation Sales Agent
منذ 5 أيام
Gulf Hotel Bahrain Convention and Spa Manama, البحرينArabic Speaker · - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. · - Ensures the highest possible occupancy without overbooking according to set Procedures ...
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Reservation Sales Agent
منذ 5 أيام
Gulf Hotel Bahrain Convention and Spa Manama, البحرينArabic Speaker · - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. · - Ensures the highest possible occupancy without overbooking according to set Procedures ...
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Transportation Supervisor
منذ أسبوع
Trendfull Cafes & Restaurants Manama, البحرين**Role Description** · This is a full-time, on-site role for a Transportation Supervisor located in Manama. The Transportation Supervisor will oversee and manage all aspects of transportation operations including planning and scheduling routes, managing drivers, and ensuring comp ...
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Site Supervisor
منذ 19 ساعة
Engineering and Architecture Consultancy Office Manama, البحرين**Job Brief** · A leading Engineering Consultancy Office in Bahrain is looking for a Site Supervisor specialized in supervising Civil Engineering works to work with their team of Architects & Engineers and supervise our under-construction projects. · If you hold a bachelor's degr ...
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Purchasing Supervisor
منذ 5 أيام
Bahrain Company Manama, البحرينJOB DESCRIPTION: A purchasing supervisor **orders supplies, equipment, and materials from legit suppliers in the market**. The purchasing supervisors assess, select, and build relationships with the vendors. They do the negotiation for the contracts of goods and services. · Dutie ...
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Administrative Assistant
منذ 19 ساعة
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University of Maryland Global Campus Manama, البحرينJob Ref: · **Location**: · Manama-Bahrain · Category: · Faculty Services · Type: · Full time · **Logistics Supervisor** · **UMGC Europe** · **Locations: Manama, Bahrain or Kuwait** · **Category: Overseas Regular, 100% FTE, Full-Time, Grade 004** · The Logistics Supervisor serves ...
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F&b Purchasing Supervisor
منذ أسبوع
Mesk Holdings Manama, البحرينJOB DESCRIPTION: A purchasing supervisor **orders supplies, equipment, and materials from legit suppliers in the market**. The purchasing supervisors assess, select, and build relationships with the vendors. They do the negotiation for the contracts of goods and services. · Dutie ...
Front Office Supervisor - Manama, البحرين - Hilton
وصف
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
· Come to work every day with a smile on your face
· Execute duties as assigned by the Guest Operations Manager and GM
· Work within the FO team and carry out the same roles like our FO Hosts, but take on additional 'supervisor' responsibilities
· Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
· Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
· Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
· Be willing to roll up your sleeves and help in other departments during busy periods and as required
· Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
· Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
· Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
· Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
· Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all